Return and Exchange Policy
Return and Exchange Policy
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Product Exchange: If a customer wishes to exchange an order after the product has been shipped, they may do so by contacting customer service via email at info@lux770.myshopify.com within 7 days of receiving the product. The products must be returned to the address provided by the company within 3 days of giving notice.
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Order Cancellation: If a customer wishes to cancel an order after it has been shipped, they may do so by contacting customer service via email at info@lux770.myshopify.com within 48 hours of receiving the order. The products must be returned to the address provided by the company within 3 days of giving notice.
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Refund Details: The company will issue a refund within 14 days of receiving the products for the amount paid (for purchases made by credit card at the time of the order), minus a cancellation fee of 5% of the order price or 100 USD, whichever is lower. Shipping fees are non-refundable.
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Conditions for Return or Exchange: The return or exchange is subject to the product being in good condition, unused, and without any custom modifications. The tag/label must not be removed, and the product must be in its original packaging and the box in which it was supplied.
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Cancellation Deadline: For the removal of doubt, orders cannot be canceled after 48 hours from the time of receipt.
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Sale and Discounted Items: Products purchased at a discount or sale price are not eligible for a cash refund, but only for an exchange voucher, provided the customer notifies their intent via email at info@lux770.myshopify.com within 3 days (note: calendar days, not business days) from the date of delivery.